1. How much is postage and packing?
Postage is FREE to the UK! If you would like to upgrade the postage type you can select the upgrade once the item has been added to your basket and you are on the check out page. For international shipping please use the shopping basket to find out the postage rate and services to your location. Add the items to your basket, then click on your country from the drop down list - this will show the postage cost and total price.
2. How is my item posted?
The smaller LEGO products are sent by Royal Mail Tracked 48 as the standard shipping option or you can upgrade to Tracked 24 for a small surcharge. We use Parcelforce 24hr courier services in the UK, Global Priority service to Europe (2 to 5 days) and Global Economy service (4 to 10 days) to worldwide destinations for larger or high value items. We have online tracking facilities and proof of delivery receipts for courier deliveries, so you can be sure exactly where your order is at all times in transit.
3. How is my item packed?
Your item is treated with great care and attention so it arrives with you in pristine condition, most LEGO products are boxed, and then placed in cardboard wraps, all larger items are protected by strong boxes. Smaller Items are bubble wrapped where necessary. If you have any issue’s with condition or packing, please email us immediately.
4. What should I do when the courier delivers my item?
This is very important! Before signing for your delivery off the courier, please check the box and contents to ensure they are not damaged. If they show any possible sign of damage please sign for the delivery as "damaged" or "unchecked". If you later discover your item has been damaged by the courier but you did not sign for it as damaged, then we cannot make a claim off the courier for the damaged goods. When you sign for the delivery, you are signing for as "accepted in good condition".
Royal Mail Tracked 48/24 - Suitable for small items that require a signature due to high value or address issues. Delivery time approximately 1 to 3 days in the UK. This service provides proof of delivery and online delivery confirmation.
Royal Mail Airmail Standard - Suitable for sending small low value items to international destinations. Western Europe within 3 working days, Eastern Europe within 5 working days and the rest of the world in 5 to 7 working days. This service is not trackable.
Royal Mail International Tracked - Suitable for sending small items to international destinations that require proof of delivery. This service provides a signature on delivery with online delivery confirmation for some destinations. Tracking in the UK and in some overseas destinations. Compensation for loss or damage up to the item value.
Parcelforce Express 24 (UK) - Suitable for sending items on a guaranteed next day service to mainland UK. This service is trackable and insured with online delivery confirmation. Compensation for loss or damage up to the item value.
Parcelforce Global Priority - This service offers the perfect balance between speed and price with delivery from 3 working days to Europe and major destinations worldwide. For your piece of mind it is fully tracked with named confirmation of delivery for European and major worldwide destinations.