1. Who are we?
Whybee are official authorised LEGO dealers based in Lancashire, United Kingdom. We only sell brand new genuine LEGO products direct from the LEGO Factory in Denmark. We are mail order specialists and have been selling LEGO since 2008. We have the experience and expertise to offer the best possible service to all our customers. We have made our website very easy to browse and order, but if you have any questions or feedback then please email us with your comments.
2. Who are LEGO?
Only the best is good enough
True to its motto ‘Only the best is good enough, the LEGO Group has been emphasising the importance of high quality since 1932, where the founder Ole Kirk Kristiansen began making wooden toys. High quality and safe products have remained the focal point for the LEGO Group throughout the years - and it still is. LEGO products are tested rigorously to live up to the strictest safety and quality standards as well as our own high expectations. This approach has made children and adults return to LEGO products time and again
4. Why buy LEGO from us?
We offer some of the best value prices in Europe and carry large stocks in our UK based warehouse. We offer a fast efficient mail order service and most popular items are delivered within a few days in the UK.
6. How do you buy off our website?
You can pay by credit or debit card using the hugely popular online payment system PAYPAL. This is the most secure payment system currently available on the internet so it is a very safe way of paying. To pay by PAYPAL all you need to do is add the items to the basket, and click the "Pay Now" button to check out, the simply follow the PAYPAL instructions.
7. Can I order over the telephone?
We are sorry but at this time we do not accept any orders over the phone. All orders must be placed online using our website, so they can be automatically processed by our order system. This is to help reduce the risk of credit card fraud and it also enables us to offer a more efficient traceable service to our customers.
8. How do I change or remove an order from my shopping basket?
If you would like to remove an item from your basket simply change the quantity to zero and click update. The same process applies to changing the quantity of any item.
9. How do I cancel a completed order?
Cancellations are subject to our terms and conditions. You need to inform us by email within 7 days of the order date to firstname.lastname@example.org.
10. How soon do you send an order after payment has been received?
We aim to despatch all orders received before 1PM GMT on the same working day however, you can order until 2PM GMT for orders that are delivered within mainland UK).
If you have sent a personal cheque, it will take five working days for your cheque to clear from the date it was paid in, before we can process your order.
12. How is my item delivered?
Please refer to our detailed delivery page here where you questions will be answered.
15. How do I return an item?
Please email us first to let us know why you are returning it, so we can solve any problems at this point. If you then need to return an item to us, please pack it carefully in the original box, undamaged and unused. Then send it to us at: Whybee Ltd, Returns Dept., Gaghills Mill, Gaghills Lane, Waterfoot, Rossendale, Lancashire, BB4 9BB The cheapest way to send it back is probably using Royal Mail Parcel Service at any Post Office that costs around £3-10 for an average sized parcel. Please include your name, address, email, order reference and reason for return.
16. What is the best way of contacting you?
We are an internet based mail order firm so to contact us please email on email@example.com. We aim to answer all emails within 48 hours. Please provide as much information on your email as possible so we can answer your enquiry quickly and efficiently. Please be aware we are only available to reply to emails office hours Monday to Friday.
17. Where can I find a list of your terms and conditions?
Please see our Terms & Conditions
If you have any questions please email us on firstname.lastname@example.org and we will be glad to help!